On May 22, 2016, the Smart City Hub community center, which implements projects for the development of a comfortable smart city, started operating. This is the first innovation space in Ukraine created by the community for the community because the funds for the launch of the Smart City center were raised through crowdfunding, which is more than 1 million hryvnias. This is where the NGO team launches and develops projects to justify the community's trust and benefit the city. First, we created a working group, the results of which were the creation of the concept of "Kyiv Smart City 2020". Subsequently, we identified the further vector of the city's development, based on environmental, social, economic, and cultural challenges. This concept was signed by the Kyiv City Council on November 21, 2017. Experimenting with various forms of interaction with society and actively involving the audience, our team identified key priority areas for project implementation.